Privacy Policy
www.vicbirthsupplies.com
Privacy Policy
Last updated: September 2026
Victoria Birth Supplies Ltd. (“Victoria Birth Supplies,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared with service providers, and the choices you have regarding your personal information.
1. Information We Collect
When you visit our website, make a rental booking or purchase, contact us, or otherwise interact with Victoria Birth Supplies, we may collect information including:
Your name
Email address
Telephone number
Billing and rental-related address information
Rental dates, products, services, and order details
Payment and transaction information
Information you provide through booking forms, rental agreements, emails, messages, custom fields, or notes
Your signature, where required for a rental agreement
Technical information relating to your use of our website, such as your IP address, browser or device information, pages visited, referring website, and website activity
We collect only the information reasonably necessary to provide our services, manage rentals and purchases, communicate with customers, operate and improve our website and business, and meet our legal obligations.
2. How We Use Your Information
We may use personal information to:
Process and manage rental bookings and purchases
Manage rental periods, pickups, returns, and related services
Process payments, deposits, refunds, and transaction records
Send booking confirmations, payment requests, rental reminders, pickup and return instructions, and other order-related communications
Prepare and administer rental agreements, invoices, and other business records
Respond to questions and provide customer support
Maintain accounting, tax, and legally required business records
Understand how visitors use our website and improve our website and services
Send marketing or educational communications where you have consented to receive them
Comply with applicable legal and regulatory requirements
Victoria Birth Supplies does not sell or rent your personal information.
3. Booqable
Victoria Birth Supplies uses Booqable as our rental management and online booking platform.
When you make a booking or provide information through our rental system, information such as your name, email address, telephone number, address, signature, rental details, order history, and information entered into booking fields may be processed and stored through Booqable on our behalf.
Booqable helps us manage bookings, customer records, inventory, rental agreements, invoices, payments, and rental-related communications.
Booqable and its service providers may process or store information in jurisdictions outside Canada. When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.
You can learn more about Booqable's privacy practices in the Booqable Privacy and Cookie Statement.
4. Payments and Stripe
Payments made through our online rental system are processed using Stripe, which is integrated with Booqable.
Stripe processes the payment information necessary to complete your transaction. Victoria Birth Supplies does not directly store your complete credit or debit card information.
Payment information is handled by Stripe in accordance with its own privacy and security practices.
You can learn more in the Stripe Privacy Policy.
5. Website Analytics and Cookies
Our website uses Google Analytics to help us understand how visitors interact with our website.
Google Analytics may collect information such as your IP address, browser and device information, approximate geographic location, referring website, pages visited, and information about how you interact with our website.
Google Analytics uses cookies and similar technologies to collect information and generate website usage statistics. We use this information to better understand website traffic and improve our website, services, and customer experience.
You can control or restrict cookies through your browser settings. Disabling certain cookies may affect how some website features function.
6. Website Hosting and Third-Party Service Providers
Our website is built and hosted using Showit.
We also use third-party service providers where reasonably necessary to operate our business, including services for website hosting, rental management, payment processing, analytics, email communications, accounting, and other business functions.
These providers may have access to personal information only to the extent reasonably necessary to provide their services or as otherwise permitted or required by law.
Some service providers may process or store information outside Canada.
7. Email and Customer Communications
If you make a booking or purchase with Victoria Birth Supplies, we may send communications necessary to manage your order, such as booking confirmations, payment requests, pickup information, rental reminders, return instructions, and customer service messages.
These transactional communications are part of providing the service you requested and are separate from optional marketing communications.
Where required by law, we will obtain your consent before sending promotional emails. You may unsubscribe from promotional communications at any time.
8. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we hold to protect personal information against unauthorized access, collection, use, disclosure, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for legitimate business, accounting, tax, legal, or regulatory requirements.
When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it.
10. Accessing or Correcting Your Information
You may request access to personal information we hold about you and may ask us to correct information that is inaccurate or incomplete, subject to applicable legal exceptions.
You may also withdraw consent to certain uses of your information where consent is the basis for that use. In some circumstances, withdrawing consent may affect our ability to provide a requested service if the information is necessary to fulfill your booking or transaction.
To make a privacy-related request, please contact our Privacy Officer using the information below.
11. Children's Privacy
Our rentals, purchases, and booking services are intended to be arranged by adults. We do not knowingly collect personal information directly from children for the purpose of creating rental accounts or completing transactions.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, services, technology, third-party providers, or legal requirements.
The current version will be posted on our website and identified by the “Last updated” date above.
13. Contact and Privacy Officer
Victoria Birth Supplies Ltd. is responsible for personal information under its control and has designated a Privacy Officer to respond to questions and concerns about our privacy practices.
Victoria Birth Supplies Ltd.
Victoria, British Columbia, Canada
Privacy Officer: Brianna Grace Beukeboom
Email: [email protected]
If you have a question, would like to request access to or correction of your personal information, or have a concern about how your information has been handled, please contact us using the information above.
Brianna Grace
Owner | Victoria Birth Supplies
📞 778-350-5876
🌐 vicbirthsupplies.com
📍 Victoria, BC
Pelvic floor, prenatal & postpartum care: https://briannagrace.com
Last updated: September 2026
Victoria Birth Supplies Ltd. (“Victoria Birth Supplies,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared with service providers, and the choices you have regarding your personal information.
1. Information We Collect
When you visit our website, make a rental booking or purchase, contact us, or otherwise interact with Victoria Birth Supplies, we may collect information including:
Your name
Email address
Telephone number
Billing and rental-related address information
Rental dates, products, services, and order details
Payment and transaction information
Information you provide through booking forms, rental agreements, emails, messages, custom fields, or notes
Your signature, where required for a rental agreement
Technical information relating to your use of our website, such as your IP address, browser or device information, pages visited, referring website, and website activity
We collect only the information reasonably necessary to provide our services, manage rentals and purchases, communicate with customers, operate and improve our website and business, and meet our legal obligations.
2. How We Use Your Information
We may use personal information to:
Process and manage rental bookings and purchases
Manage rental periods, pickups, returns, and related services
Process payments, deposits, refunds, and transaction records
Send booking confirmations, payment requests, rental reminders, pickup and return instructions, and other order-related communications
Prepare and administer rental agreements, invoices, and other business records
Respond to questions and provide customer support
Maintain accounting, tax, and legally required business records
Understand how visitors use our website and improve our website and services
Send marketing or educational communications where you have consented to receive them
Comply with applicable legal and regulatory requirements
Victoria Birth Supplies does not sell or rent your personal information.
3. Booqable
Victoria Birth Supplies uses Booqable as our rental management and online booking platform.
When you make a booking or provide information through our rental system, information such as your name, email address, telephone number, address, signature, rental details, order history, and information entered into booking fields may be processed and stored through Booqable on our behalf.
Booqable helps us manage bookings, customer records, inventory, rental agreements, invoices, payments, and rental-related communications.
Booqable and its service providers may process or store information in jurisdictions outside Canada. When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.
You can learn more about Booqable's privacy practices in the Booqable Privacy and Cookie Statement.
4. Payments and Stripe
Payments made through our online rental system are processed using Stripe, which is integrated with Booqable.
Stripe processes the payment information necessary to complete your transaction. Victoria Birth Supplies does not directly store your complete credit or debit card information.
Payment information is handled by Stripe in accordance with its own privacy and security practices.
You can learn more in the Stripe Privacy Policy.
5. Website Analytics and Cookies
Our website uses Google Analytics to help us understand how visitors interact with our website.
Google Analytics may collect information such as your IP address, browser and device information, approximate geographic location, referring website, pages visited, and information about how you interact with our website.
Google Analytics uses cookies and similar technologies to collect information and generate website usage statistics. We use this information to better understand website traffic and improve our website, services, and customer experience.
You can control or restrict cookies through your browser settings. Disabling certain cookies may affect how some website features function.
6. Website Hosting and Third-Party Service Providers
Our website is built and hosted using Showit.
We also use third-party service providers where reasonably necessary to operate our business, including services for website hosting, rental management, payment processing, analytics, email communications, accounting, and other business functions.
These providers may have access to personal information only to the extent reasonably necessary to provide their services or as otherwise permitted or required by law.
Some service providers may process or store information outside Canada.
7. Email and Customer Communications
If you make a booking or purchase with Victoria Birth Supplies, we may send communications necessary to manage your order, such as booking confirmations, payment requests, pickup information, rental reminders, return instructions, and customer service messages.
These transactional communications are part of providing the service you requested and are separate from optional marketing communications.
Where required by law, we will obtain your consent before sending promotional emails. You may unsubscribe from promotional communications at any time.
8. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we hold to protect personal information against unauthorized access, collection, use, disclosure, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for legitimate business, accounting, tax, legal, or regulatory requirements.
When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it.
10. Accessing or Correcting Your Information
You may request access to personal information we hold about you and may ask us to correct information that is inaccurate or incomplete, subject to applicable legal exceptions.
You may also withdraw consent to certain uses of your information where consent is the basis for that use. In some circumstances, withdrawing consent may affect our ability to provide a requested service if the information is necessary to fulfill your booking or transaction.
To make a privacy-related request, please contact our Privacy Officer using the information below.
11. Children's Privacy
Our rentals, purchases, and booking services are intended to be arranged by adults. We do not knowingly collect personal information directly from children for the purpose of creating rental accounts or completing transactions.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, services, technology, third-party providers, or legal requirements.
The current version will be posted on our website and identified by the “Last updated” date above.
13. Contact and Privacy Officer
Victoria Birth Supplies Ltd. is responsible for personal information under its control and has designated a Privacy Officer to respond to questions and concerns about our privacy practices.
Victoria Birth Supplies Ltd.
Victoria, British Columbia, Canada
Privacy Officer: Brianna Grace Beukeboom
Email: [email protected]
If you have a question, would like to request access to or correction of your personal information, or have a concern about how your information has been handled, please contact us using the information above.
Brianna Grace
Owner | Victoria Birth Supplies
📞 778-350-5876
🌐 vicbirthsupplies.com
📍 Victoria, BC
Pelvic floor, prenatal & postpartum care: https://briannagrace.com
